Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
Inviting applications for the role of Order to Cash – Disputes – Senior Process Associate – German – Remote EMEA
We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to Claims and coordinating with customer
Responsibilities
- Manage the OTC Claims portfolio and maintain strong customer relations.
- Respond to customer emails related to payment / dispute status.
- Determine if the disputes are valid and initiate/issue credit memos (If valid dispute)
- File Claim of payment in customer Portals if Disputes are invalid.
- Process & match CSBs
- Raise workflow request to Claims Team for investigation, coordinate, check status and close disputes.
- Manage deductions: classify, split, deduct from invoices, register claims.
- Contact customers regarding rejections
- Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns.
- Obtain data from customers, freight forwarders and business units.
- Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers.
- Handle order release task
- Co-ordinate with collections/ Cash Apps to seek and provide details.
- Investigate on disputed lines and provide the documentation.
- Should be able to independently manage assigned targets for calls & aged AR claims.
- Research any full open invoices which customers have disputed.
- Support team priorities and initiatives and effectively manage workload.
- Assist in SOP (Standard Operating Procedures) creation and updating.
- Deliver the required data for audit purposes.
- Customer service orientation
- Ability to work effectively under pressure.
- Problem solving and decision-making ability.
Qualifications we seek in you!
Minimum qualifications
Minimum qualifications
- University graduate
- Prior work experience
- Fluent in Dutch language. Proficient oral and written communication skills
- System proficiency in MS Office Tools especially MS excel.
- Ability to work with SAP.
- Good communication skills, ability to cooperate with external and internal customers.
- Ability to work effectively under pressure
- Problem solving and decision-making ability.
- Strong analytical skills and attention to detail
- Accounting knowledge – basic level
Preferred qualifications/Skills
- Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.)
What can we offer?
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Attractive salary
Stable job offer – employment contract
Various trainings (initiating, soft skills)
Possibility of development
Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed. Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobSenior Process Associate
Primary LocationRomania-Bucharest
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingJul 17, 2023, 7:07:42 PM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
