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We are recruiting for an international company a Technical Support Representative for the French market to join their team.
Hybrid role
Missions:
- Support end users with queries using various channels (inbound calls, chats, e-mails)
- Create long term relations with customers
- Build a connection with and provide exceptional service to the customers
- Ensure all communication is handled professionally and promptly with a human touch
- Demonstrate strong product knowledge to ensure all customers queries are answered making them promoters of the brand.
Profile:
fluent in French, both oral and written (at least C1 level). Fluent in English (at least B1 level)
- Ability to provide high levels of customer support at all times
- Computer savvy with basic IT skills, including using multiple operating systems
- Comfortable communicating using various channels (telephone, chat, e-mail)
- Excellent interpersonal and communication skills
- Problem-solving oriented
- Ability to work independently, while being a team player at the same time
- Remote work model, need to have a minimum internet speed of 20MBPS.
BENEFITS:
- Be part of a dynamic multilingual, multicultural team
- Guidance and tools to reach your full potential
- Performance bonus
- Meal allowance
- Health insurance.
Job Type: Full-time
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